All Business

Okay, I’m going to have to make one of those dreaded business-only posts. Please bear with me. We’ll return to our scheduled programming next post, I promise.

I did a shop update yesterday. It was a large update, the largest ever, but everything disappeared faster than ever. I am totally overwhelmed at this. Thank you all so much!

I had posted that the update would happen after noon my time. Because I run my business around my family, I ended up doing the update around 4:30 pm. It has come to my attention that posting a large window for updates is inconvenient for many, and we have been discussing possible alternatives in the Ravelry Group. A smaller window (7-8 PM eastern, for example) has been suggested, and I am open to this. However, I will take one liberty– This is a home-based business and my children come first. If an update is delayed due to family reasons, we will all have to live with it. As someone in the Rav group said, it’s just yarn! If there is a delay and I’m able to post a notice, I absolutely will. But if I can’t, I can’t. I hope everyone understands.

Because we are all not in the same time zone, I will rotate update times. This will sometimes exclude those of you on the other side of the globe, and sometimes exclude those of you on the other side of the country. Unfortunately, there’s no one time that will work for everyone.

I’m not sure what to do about reserves- as many have pointed out, it really just amounts to a smaller update. Maybe it does make sense to just stick to rotating updates. Again, I’m open to feedback.

Also, there’s been a conversation about the growing demand, and how it’s getting harder and harder for those of you who have been with fiberphile from the beginning to get the yarns you want. Please know that I do take these concerns very seriously- I know that fiberphile would be nothing without all of your beautiful projects you’ve posted in Ravelry and spreading the word about my yarns. The trick is to find a way to honor all of you without being unfair to those who have been equally supportive since they have become my customers. I’m working on setting up something similar to the Loopy Ewe’s “Loopy Groupies” benefits program for loyal customers and I’m completely open to suggestions!

Whew! Okay. Many thanks to all of you for your patience, your support, and your friendship. I know that it can be frustrating when a small business grows faster than it can handle, but I’m trying really hard to keep up :)